Refund, Return & Exchange Policy

Effective Date: 01 October 2025

At WallTantra, we strive to deliver premium-quality wall décor products that meet your expectations. Since many of our products are carefully handcrafted, printed, or made to order, we request customers to review product descriptions, dimensions, and specifications carefully before placing an order.

1. Damaged, Wrong, or Incomplete Product

If you receive:

  • A damaged product
  • An incorrect product
  • An incomplete shipment

you are eligible for one of the following:

  • Replacement with the correct product
  • Exchange for an equivalent product (subject to availability)
  • Full refund (for eligible prepaid orders)

To Raise a Claim

You must:

  • Report the issue within 24 hours of delivery through our Contact Us page or customer support section.
  • Share clear photographs of the product and packaging.
  • Provide an unboxing video showing the issue (mandatory for damage claims).

Claims raised after 24 hours of delivery may not be accepted.

After verification, we will arrange a pickup (where service is available). Once the returned item passes our quality inspection and the issue is confirmed to be genuine, we will process the replacement or refund.

For incomplete orders, missing items will be shipped after verification.

2. Returns for Change of Mind

Returns or exchanges are not accepted if:

  • You changed your mind.
  • You no longer need the product.
  • You ordered the wrong size.
  • The product does not match your personal preference.
  • You dislike the color or finish after delivery.

Please note:

  • Product colors may vary slightly due to screen settings and lighting.
  • Handmade or handcrafted products may have slight variations that make each piece unique.
  • Product dimensions may have minor manufacturing tolerances.

These are not considered manufacturing defects.

3. Canvas & Framed Artwork

For canvas paintings with floating frames or wooden frames, slight alignment shifts may occur during shipping.

These can usually be adjusted easily after unpacking and are not considered product defects.

4. Refund Policy

Prepaid Orders

Approved refunds will be credited to the original payment method.

Refunds generally take 5–7 business days after approval, depending on your bank or payment provider.

Cash on Delivery (COD)

For COD orders, approved refunds are processed as store credit (Wallet Credit), which can be used for future purchases on WallTantra.

Store credits:

  • Cannot be transferred
  • Cannot be redeemed for cash
  • Are non-refundable

Shipping Charges

Original shipping charges (if applicable) are non-refundable.

5. Product Condition for Returns

Eligible returned products must be:

  • Unused
  • Uninstalled
  • Unwashed
  • Undamaged
  • In original packaging
  • Returned with all accessories and labels

Products failing quality inspection may not qualify for refund or replacement.

6. Exchange Policy

Where exchange is approved:

  • The original product will be collected for inspection.
  • After successful quality verification, the replacement product will be dispatched.

If the returned product has additional customer-caused damage, WallTantra reserves the right to reject the exchange or charge applicable replacement costs.

7. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order enters production, customization, packaging, or shipping, cancellation requests cannot be accepted.

Refunds for eligible cancelled prepaid orders will be processed to the original payment method.

8. Non-Returnable Products

The following items are not eligible for return, exchange, or refund unless received damaged or incorrect:

  • Customized or personalized products
  • Made-to-order products
  • Hand-painted artwork
  • Clearance or sale items (where specified)
  • Bulk or commercial orders

9. Custom Orders

Customized products are manufactured specifically according to customer requirements.

Therefore, they:

  • Cannot be cancelled after production begins.
  • Cannot be returned.
  • Cannot be exchanged.
  • Cannot be refunded.

Only products received damaged or incorrect are eligible for replacement after verification.

Customers are responsible for reviewing and approving all customization details before production.

Cash on Delivery (COD) is not available for custom orders.

10. Bulk Orders

Bulk purchases are considered final sales.

Only products that are damaged during transit or have verified manufacturing defects are eligible for replacement.

Refunds are not available for bulk orders.

All issues must be reported within 24 hours of delivery.

11. Quality Inspection

All returned items undergo a detailed inspection before any refund, replacement, or exchange is approved.

WallTantra reserves the right to reject claims where:

  • Products have been used.
  • Products are damaged after delivery due to misuse.
  • Original packaging is missing.
  • Required evidence is not provided.
  • Claims are raised after the specified reporting period.

12. Policy Updates

WallTantra reserves the right to modify or update this Refund, Return & Exchange Policy at any time without prior notice. Any changes will become effective immediately upon publication on the website.